Get to know our Business Operations Manager

As part of our ongoing ‘get to know’ series of interviews, we recently sat down with our Business Operations Manager – Adam Moore, to learn more about his career, how he got into insurance and his experiences at Bell & Clements.

Q: How long have you been with Bell & Clements?

Adam: I have been at Bell & Clements for 24 years in total. I started my career here as a junior within the claims team and progressed over the years, working within every function of the department.

Q: How did you get into your role as Business Operations Manager?

Adam: For a number of years, I have been involved with company operational projects, mainly within my prior role as Claims Operations Manager. When the Business Operations Manager role was posted, I thought it seemed like the natural next step for my career, allowing me to apply the skills I’ve learned including Broking, Risk Management, Accounts and IT to a wider remit across all business functions.

Q: What do you know now that you wish you had known when you first started in the insurance industry?

Adam: When I decided to pursue a career in insurance it was based on two experiences; the first was selling an insurance policy to my grandad at the age of 9 while playing a game of monopoly. The second was work experience during my college years, during this time I worked within the claims department at a Lloyd’s broker. Looking back on it, I wish that all the opportunities that are available in industry now, were open to 18-year-old’s when I was looking to start my career. Today talent joining the market have a wealth of information available to them, allowing them to make an informed first step in their career. One of the best pieces of advice I was given at the start of my career was by an ex Director who said “insurance is a 10 year apprenticeship, so soak up as much knowledge from your colleagues” - this advice was so right.

Q: How does your role support the changing and growing needs of the company?

Adam: My role is split into a couple of categories; one is working through operational challenges across the business and supporting the implementation of a change of process/procedure that will give immediate results. Another function is working with the Chief Operating Officer and other operational staff to identify medium to long-term initiatives for change, and providing support in terms of either project management, or contributing as a subject matter expert to implement change where needed.

Q: What is the biggest change you have seen over the past five years in the insurance market?

Adam: The biggest change I have seen in the past 5 years is a positive shift towards embracing change, and how many people within the market have ideas they wish to promote to ensure the industry is always looking forwards. At B&C we are blessed with talent who are passionate about their role and take the time to think about how things could be done even better, this is an asset any company should feel proud to have.

Q: What helps you to stay focused?

Adam: I stay focused by setting myself short and long-term objectives and always questioning either myself or my colleagues on what the right thing is to do. I also enjoy seeing the fruits of my labor becoming a reality and helping my colleagues in the process.

Q: How do you unwind at the end of a busy day/week?

Adam: I have two young children that keep me very active, so there is never much downtime.  After finishing work for the day and doing the bath and bedtime routine, which includes talking about their day’s and mine, is funnily enough the way I like to relax after a day at work. Other ways I like to relax are running and watching crime drama boxsets, I’m also an avid Formula 1 fan, which is a passion that I share with my dad and now my eldest son.