Business Change Manager

Job Vacancy
Nov. 2022


Bell & Clements is a specialist insurance company offering expertise in underwriting, broking and capacity management provisions for Excess and Surplus (E&S) lines insurance solutions. The unique combination of broking and underwriting divisions provides the ability to quote and bind risks through inhouse binding authorities, while providing customers with access to Lloyd’s, US and international markets. Bell & Clements has been part of the Munich Re Group since 2007 and is a registered Lloyd’s broker. There are over 150 staff based across the London headquarters and two U.S offices in Virginia and New Jersey with close collaboration throughout.

Bell & Clements offers industry leading technology solutions that benefit both customers and inhouse processes. Being part of the Munich Re Group enables an inclusive culture that is progressive and ambitious with an established employee benefits program.

Why join us?

We are a responsible employer, a value-adding partner, and an innovative name in the insurance market. Building on a proven industry background over 35 years, we have developed and grown a unique and market-leading brand. As a wholly owned subsidiary of Munich Re, we have access to the expertise, products and risk appetite of one of the largest and most successful insurance groups in the world. Our business is continuing to grow, and a key commitment is to not only expand our team through recruiting new roles but also through development opportunities to ensure we are always supporting our talented experts in their career journey. Our talent pool makes us who we are, and our inclusive culture means we are looking to continue to build our team with broad expertise, diverse backgrounds, and ambitious employees.  Being part of Bell & Clements provides access to multiple health and wellbeing benefits, work and life balance initiatives (including hybrid working),financial wellbeing packages as well as training, development and career opportunities.

The Role: Business Change Manager

B&C offers industry leading technology solutions that benefit both customers and inhouse processes. B&C’s core IT infrastructure is on-premise and is tied to Microsoft’s core technologies. Being part of the Munich Re Group enables an inclusive culture that is progressive and ambitious with an established employee benefits program. B&C’s IT underpins the services that support both internal and external clients and has proven pivotal to the success of the organisation.  The growth of the IT estate and progressive plans for the future necessitates the addition of Business Change Manager to join our team in London.


B&C has embarked upon its biggest ever IT project to transition off of their on-premise IT estate to Cloud based technologies by moving to Munich Re’s One Cloud network, ultimately enabling the retirement of its on-premise infrastructure.  The project will include the transition management of process and practices for both IT usage and delivery that are integral to a transformation of this scale.  The ambition is to complete the transition in a 12-18 month period.

The transformation impact will not be limited to IT.  The internal business units will experience changes to their desktop devices and the way they connect and potentially in the applications they use.  This might lead to business process change but will certainly alter work practises and warrant training in the tools and applications they use.  It is reasonable to expect that third parties who engage directly with B&Cs technology platform could also be affected.

It is imperative that the impacts of these changes are fully understood and that the Change is managed to optimise the adoption of the technology transformation.

The role objective will be to support the overall IT transformation in a way that ensures a positive outcome for B&Cs employees, the business as a whole and for B&Cs external clients  and 3rd parties. Following the Cloud projects there will be further process enhancement and transformation across the business affecting all departments.


  • Reporting to B&C’s Chief Operating Officer (COO), and liaising closely with all Project Manager(s) and Work Stream Leads assigned to the Network Integration initiative.
  • The job holder will be responsible for managing business change deliverables associated with each of the workstreams that comprise the project.
  • To assimilate how these deliverables will impact every employee of B&C and the way it conducts its business operation.
  • Support the Communication workstream in its contact with B&C external clients and third parties and evaluate the associated impacts.
  • Identify the Change Management actions necessary to support the clients in the way they engage with B&C.
  • Devising a Change program that maximises positive outcomes and supports the business, external clients and 3rd parties throughout the transformation.
  • Conducting assessments for change readiness and evolving change management plans in response. This could include identifying key stakeholders and suitable communication channels, identifying and managing anticipated resistance and taking advantage of change champions and change networks
  • Supporting the design and delivery of training programs to embed new ways of working, processes, and initiatives
  • Re-engineering processes in IT and business operations where necessary
  • Supporting the project to ensure proficient adoption of changes with minimum or zero disruption.
  • Identify, analyse and prepare risk mitigation tactics
  • Integrate change management activities into the project plan

Key Skills and Experience

  • A solid understanding of how people go through changeand the change process
  • Demonstrable experience of owning the Business Change Management of a significant technology transformation.
  • Experience with and knowledge of change management principles, methodologies and tools
  • Exposure to Project Management
  • Insurance knowledge preferable
  • Ability to negotiate and influence colleagues in the value of adopting recommended change actions.
  • Excellent communication skills with strong experience in managing the diverging interests of various project stakeholders.
  • Strong organisation skills including attention to detail and the ability to multi-task.
  • Proven ability to create meaningful reports and summarise project health status for C-level audiences.
  • Consultative and collaborative working style supporting a culture of accountability and sharing.
  • A self-motived individual, driven with the desire for project success and able to take the initiative to problem solve.
  • Knowledge of a broad spectrum of technologies including applications, Cloud platforms, Telephony and hardware
  • A passion for technology and its ability to have a positive impact on business
  • Willingness to travel internationally.


  • This position is offered on an permanent basis.
  • Annual salary will be dependent on the skills and experience of the successful candidate.
  • Annual leave - 25 days per year (not including bank holidays), increases with length of service
  • Health & Wellbeing – our offering includes private medical insurance for employees, their partners and their families, a Digital GP service and an allowance of up to £550 per year for any activities and/or equipment which supports health and wellbeing.
  • Hybrid and remote working – to support your work balance we have introduced hybrid working. You will be provided with designated office desk space , with support to work from home up to a maximum of three days per week
  • Flexible working hours – the opportunity to flex your working hours.
  • Professional Qualification Support – (discretionary) financial support covering the cost of professional qualifications, including institute membership, exams, study materials and completion bonuses.
  • Team fun – warm and social culture with regular get togethers

Equal Opportunities

Bell and Clements is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or parental status.

Category: Job Vacancy
Tags: London